Restaurant Research
Restaurant Downtime Calculator
How to estimate the revenue impact of POS and connectivity downtime at restaurant locations — and when resilience investments pay off.
The problem
Most restaurant operators know outages are bad but underestimate their cost. Finance teams see circuit bills; operations teams see angry guests. Without a shared number for hourly downtime cost, it is hard to justify cellular backup, redundant circuits, or managed monitoring.
Who this is for
- CFOs and operators building a business case for network resilience
- IT leaders prioritizing investments across a multi-location footprint
- Franchise executives comparing corporate standards vs. franchisee spend
Common buying triggers
- Recent outage during lunch or dinner rush with measurable revenue loss
- Board or ownership asking for ROI on backup internet
- Comparing cost of downtime against cost of LTE failover or SD-WAN
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What to include in your estimate
Start with average hourly sales, not just card volume. Factor in labor idle time, wasted prep, delivery platform penalties, and guest recovery cost. Even a 30-minute outage at a high-volume QSR location can exceed the annual cost of cellular backup.
Next step
Independent research is most useful when it leads to a concrete decision. Start here.
Open the calculator